During this training program, participants will learn the secrets of communication pros, including building personal credibility, delivering positive and negative feedback, improving listening skills, rephrasing for better relationships, dealing with difficult people, handling negative situations, and more. Skills practice exercises are interactive, allowing participants to practice what they have learned in a fun, high-energy environment. “Communicating with Tact, Diplomacy, Poise, and Finesse: What to Say and How to Say It” is the ideal program for those needing to improve their basic communication skills or for those looking for the extra business edge.
Objectives
- To develop an action plan to improve communication skills.
- To demonstrate how to deliver constructive feedback and how to politely disagree.
- To be able to effectively use office communication tools such as the telephone and email.
- To be able to understand the use of body language and voice tones during communication.
Target Audience
Service Industry, Private and Public Organizations, Non-Governmental Organizations
