Thinkers Trends Resources

What is good customer service? How can it go from good to great? What are the pitfalls that many people fall into when trying to deliver customer service? Does attitude count? What is the best way to handle difficult customers? What techniques can be used to reduce customer service stress? Find out the answers to these and other important customer service questions during this information-packed training session.

Objectives

• Describe exceptional customer service.
• Identify the benefits of great customer service.
• Recognize barriers to the delivery of outstanding customer service.
• Recognize and adapt to specific customer behavior styles.
• Demonstrate how to measure customer satisfaction levels and take corrective action if needed.
• Learn techniques for dealing with angry or upset customers.
• Develop a personal action plan to improve customer service skills

Target Audience:
Managers, executives, supervisors, sales consultants, training consultants, front line personnel.